Self Storage Owners Go Keyless
February 27, 2020 | Gail Kalinoski | Commercial Property Executive
Many self storage owner-operators are considering how Bluetooth door locks and keyless entry systems might improve customer experience. As a result, mobile phones are being used for access, rentals, lease transactions and payments.
“We’re moving away from a padlock system to a phone-based system using the current tech of choice, Bluetooth,” said Travis Morrow, president of National Self Storage, and chairman & CEO of Storelocal, a self storage co-op. “To me, that is important because we use our phones for absolutely everything these days.”
The mobile app, which allows customers to digitally share key access with another person, is available at the company’s Marana, Ariz., facility, Morrow said. It also makes it easier to track payments and easily lock out a non-paying tenant and restore access once the account is paid.
